A copy of these terms and conditions is submitted along with project quotations
and must be agreed prior to work commencing. Alternatively, payment of an advance
fee or payment online is an acceptance of our terms and conditions. These terms
and conditions are always available on our website for review.
Charges for services to be provided by Oraco Solutions are defined in the project
quotation that the Client receives via e-mail. Quotations are valid for a period
of 30 days unless alternate timescales have been agreed beforehand with the
Client. Oraco Solutions reserves the right to alter or decline to provide a
quotation after expiry of the valid timescale.
All Web Development projects costing $1000 and over will require an advance payment of fifty (50) percent of the project quotation total before work will commence. The remaining balance of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials. Charges for web development do not cover the release of source Photo-shop or Flash files; if the Client requires these items then a separate quotation can be prepared.
Payment for services can be online payment through Oraco Solutions' Contact Us for online payment request or bank transfer.
Oraco Solutions will provide the Client with an opportunity to review the appearance and content of the Web site during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Oraco Solutions otherwise within ten (10) days of the date the materials are made available to the Client.
Project Schedule and Content Control.
In the majority of projects, Oraco Solutions will install and publicly post
or supply the Client's Web site by the date specified in the project proposal.
If no such date is specified, the timescale shall be within four weeks of the
date initial payment is received from the Client, unless a delay is specifically
requested by the Client and agreed by Oraco Solutions. An alternate timescale
can be agreed during the initial project discussion.
In return, the Client agrees to delegate a single individual as 'first-point-of-call' to aid Oraco Solutions with completing the project in a satisfactory and expedient manner.
During the project, Oraco Solutions will require the Client to provide copy and images. If the content is not provided within four (4) weeks of an official request by email then Oraco Solutions reserves the right to advise the Client of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If the content is not provided within eight (8) weeks from the original email request then the Client is considered to be in default of the project, the project will be terminated and the Client sent the final invoice for immediate payment. Oraco Solutions will agree, at its discretion, to recommence the project after the agreement is reached on a new quotation document and once the original fees have been paid.
Invoices will be provided by Oraco Solutions upon completion of the work for
Web Development and Design and any associated services. Invoices are normally
sent via email; however, the Client may elect to receive hard copy invoices.
Invoices are due within thirty (30) days of receipt after which a reminder will
be sent to the Client. If the invoice has not been settled after sixty (60)
days then Oraco Solutions will apply interest to the account, if greater than
ninety (90) days we will consider the account to be in default. Once greater
than ninety (90) days we will inform you that payment is required immediately
if payment has not been received within the specified time the account will
be sent to a credit collection agency.
If the Client in default has any information or files on Oraco Solutions' Web
space, Oraco Solutions can, at its discretion, remove all such material from
its web space. Oraco Solutions is not responsible for any loss of data incurred
due to the removal of the service. Removal of such material does not relieve
the Client of the obligation to pay any outstanding charges assessed to the
Client's account. Clients with accounts in default agree to pay Oraco Solutions
reasonable expenses, including legal fees and costs for collection by third-party
agencies, incurred by Oraco Solutions in enforcing these Terms and Conditions.
Termination of the Web Development project by the Client must be requested
in writing and will be effective on receipt of such notice. E-mail or telephone
requests for termination of services will not be honoured until and unless confirmed
in writing. The Client will be invoiced for design work completed to the date
of first notice of cancellation for payment in full within thirty (30) days.
Terms and Conditions relating to hosting/reseller account content and usage
may be found on this page.
The Client retains the copyright to data, files and graphic logos provided
by the Client, and grants Oraco Solutions the rights to publish and use such
material. The Client must obtain permission and rights to use any information
or files that are copyrighted by a third party. The Client is further responsible
for granting Oraco Solutions permission and rights for use of the same and agrees
to indemnify and hold harmless Oraco Solutions from any and all claims resulting
from the Client's negligence or inability to obtain proper copyright permissions.
A contract for Website design and/or placement shall be regarded as a guarantee
by the Client to Oraco Solutions that all such permissions and authorities have
been obtained. Evidence of permissions and authorities may be requested.
Media Delivery Requirements.
Unless otherwise specified in the project quotation, this Agreement assumes
that any text will be provided by the Client in electronic format (ASCII text
files delivered via e-mail, CD-Rom, DVD, or FTP) and that all photographs and
other graphics will be provided physically in high-quality print suitable for
scanning or electronically in .gif, .jpeg, .png or .tiff format. The specific
requirements will be discussed and agreed with the Client prior to the commencement
of the project. Although every reasonable attempt shall be made by Oraco Solutions
to return to the Client any images or printed material provided for use in the
creation of the Client's Web site, such return cannot be guaranteed.
If the Client's Web site is to be installed on a third-party server, Oraco
Solutions must be granted temporary read/write access to the Client's storage
directories, and those directories must be accessible via FTP. Depending on
the specific nature of the project, other resources might also need to be configured
on the server.
Post Project Alterations.
Oraco Solutions cannot accept responsibility for any alterations caused by
the Client or a third party occurring to the Client's pages once installed.
Such alterations include, but are not limited to additions, modifications or
deletions. Oraco Solutions may require a one-off Web Development charge before
resolving any issues that may arise.
Third Party Services.
Oraco Solutions may require the usage of third party services - for example,
credit card processing - to complete the Client's project requirements and will
ensure these services are integrated into the project and working correctly
upon completion. Oraco Solutions cannot be held responsible for subsequent changes
or issues with these third party services that may result in issues on the Client's
website and may require a one-off Web Development charge before resolving any
problems that may arise.
Warranties of Oraco Development Software
Oraco Solutions performs and develops websites at current industry standards
using best practices at the time of the project in regards to all coding used.
Each website is tested thoroughly through the most common browser platforms
such as mobile (iPhone/Android only) and desktop (Mac/PC - Internet Explorer,
Chrome, Firefox, Microsoft's Edge) for functionality issues. Oraco Solutions
will amend or fix issues up to 60 days only as a limited warranty for unforeseen
software updates in browsers and mobile devices that affect the development
after all testing has been completed. Due to the nature of Software, functionality
changes may occur that are outside of Oraco Solutions control due to software
enhancements and browser changes.
Oraco Solutions may purchase domain names on behalf of the Client, in which
case they will then be renewed on an annual basis and the Client will be invoiced
by Oraco Solutions. For .com, .org and .net domains (including other domain
extensions), reminder emails will be sent out to the client before the domain
expires at ninety (90), sixty (60), thirty (30) and five (5) days before expiration
with a final email sent ten (10) days after the expiration date. Domains ending
in .co.nz are automatically renewed ten (10) days before expiration. In this
case, the Client must notify Oraco Solutions that they do not wish to keep the
domain thirty (30) days before the expiration date. The loss, cancellation or
otherwise of the domain brought about by none or late payment is not the responsibility
of Oraco Solutions. The Client should keep a record of the due dates for payment
to ensure that payment is received in good time. Any payment not made in due
course will see the domain suspended and taken over by Oraco Solutions, who
will become the new owner until the domain has been paid in full for.
Any domain renewed by Oraco Solutions will incur a higher cost, due to administration fees. To avoid these higher fees a client must renew their domain by logging into their account and using the renewal process available within their account.
Domain Names Managed Accounts
Oraco Solutions at times will manage customer domains under an Oraco Solutions
account. They will be invoiced directly and not maintained through the automotive
system, therefore the standards reminders will not be sent as per above (Domain
Names). Any managed account will be renewed 10 days from expiry and be paid
in full in a timely manner. If unpaid as per these terms and conditions, the
customer's domain will be suspended and the invoice will be sent to a collection
agency for recovery.
Any customer account reported to Oraco Solutions for Potential Fraud by our Payment Partners will have their account suspended until resolved with the payment provider. We take fraud very seriously and ask that you make sure that all your details are correct before proceeding to our partner payment gateways. A suspension can only be lifted once payment has cleared and Merchant is satisfied that all conditions have been met.
These Terms and Conditions supersede all previous representations, understandings
or agreements. The Client's signature below or payment of an advance fee constitutes
an agreement to and acceptance of these Terms and Conditions. Payment online
is an acceptance of our terms and conditions.
This Agreement shall be governed by New Zealand Law.
Standards Terms and Conditions
Please note: this document does not cover the terms and conditions for specific services for which you may sign up (which are set out separately), but covers general use of this site.
Content on and the layout of this site is Copyright © Oraco Solutions or its licensors, all rights reserved. Web pages may be printed off in order to assist you in using our services or deciding which service to purchase, or for other private use, but may not otherwise be used for any commercial purpose.
Terms and conditions for specific services
The terms and conditions governing the provision of specific Oraco Web Solution services for which you may sign up are available separately when you sign up for those services.
Links to any external sites are provided for convenience only. Oraco Solutions cannot be responsible for and does not necessarily endorse the content of any external sites.
Prices and Specifications
Prices are and specifications are correct at time of writing.
All products sold are subject to availability.
Web Hosting Terms and Conditions.
Oraco Solutions (oraco.net) reserves the right to suspend or cancel a customer's access to any or all services provided by Oraco Solutions, where Oraco Solutions decides that the account has been inappropriately used. Oraco Solutions reserves the right to refuse service and/or access to its servers to anyone.
Fraudulent Transactions made to Oraco Solutions by any Customer will result in that Customer having their services withdrawal and services deleted immediately.
Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of the activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed.
Sites must not contain scripts that attempt to access privileged server resources or other sites on the same server.
You are responsible for all scripts, including 3rd party or open source software, that is installed on your web space. In the event of a script that you install causing damage or loss of data to your site or any server resources, we reserve the right to charge you our off site technical support hourly rate for the time taken to restore the services to the previously working state.
Oraco Solutions shall not use or permit use, either directly or indirectly, or through its customers and resellers, of any Hosting Order, in violation of this Agreement, and for any of the activities described below - For any unacceptable or inappropriate material as determined by Parent in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to RapidShare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro.
Oraco Solutions will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:
The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.
The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from an Oraco Solutions - hosted domain.
Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for Oraco Solutions to prove that you do not.
Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Oraco Solutions. You must contact Oraco Solutions with your intention for Adult material before proceeding with your web development project. Any Child pornographic will not be tolerated, we will provide any necessary information to legal agency's as required by law.
Sites must not use over 25% of system resources, including but not limited to Memory, CPU, Disk, Network, and Bandwidth capacity, for longer than 90 seconds in any consecutive 6 hour period
Sites must not execute long-running, stand-alone, unattended server-side processes, bots or daemons, run any type of web spiders or indexers, run any software that interfaces with an IRC (Internet Relay Chat) network, Run, host, or store any P2P client, tracker, software, server, files, content or application, including BitTorrent, participate in any P2P or file-sharing networks, run any gaming servers, run cron entries with intervals of less than 15 minutes, store over 100,000 files, constantly create and delete large numbers of files on a regular basis, or cause file system damage, run any MySQL queries longer than 15 seconds, divide Multi-Domain Hosting Orders into smaller packages to resell. Multi-Domain Hosting Orders may be used by only one company/individual to host multiple domain names/websites.
Store a large number of media files (audio, video, etc.), wherein the limit is at Parent's sole discretion.
Send over 100 messages per hour per user and/or 300 messages per hour for a domain name. Receive a high volume of emails, by a user or domain name, in any given period of time.
Use the email service for sending or receiving unsolicited emails.
Use the email service for sending or receiving emails through automated scripts hosted on your website. For sending out promotional emails, email campaigns, etc., we recommend using the Mailing Lists feature rather than using your email account. Upon detection of such mails going through the regular mailing system, such emails will get classified as spam even though the recipient might have opted in for receiving such emails. This would lead to immediate cessation of mail sending capabilities for the user or the domain name. A frequent violation would lead to permanent suspension of the domain name.
Sending emails to invalid recipient email addresses. On receipt of too many bounce back messages due to invalid recipient email addresses, the user sending such mails would get blocked. A frequent violation would lead to permanent suspension of the domain name.
Sending emails from an email address that is not valid and which results in triple bounces would result in suspension of the user sending such emails. A tfrequent violation would lead to permanent suspension of the domain name.
Send emails with malicious content. Such emails could be emanating from the user(s) whose machine(s) are infected with a virus or malware and such activity could be happening without the user(s) knowledge or user(s) could be unknowingly sending out emails whose receivers may deem them as unsolicited.
Purchase/use a Dedicated IP Address without installing an SSL Certificate.
Oraco Solutions has a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.
Oraco Solutions will suspend access to an account which:
Contains invalid or fraudulent details.
Initiates a payment card chargeback.
If Oraco Solutions disables a site or server, we will:
Send an email to the account administrator, informing them of the suspension - please ensure you use an email address that will be unaffected by any suspensions, to ensure that you are immediately made aware of any changes in your account status.
If deemed applicable, provide follow-up correspondence detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation.
Not re-enable any domain or server that has a history of similar misuse.
Pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure.
For less serious cases, such as email problems, the support department will contact you during office hours and inform you of any changes made to your account and the reasons for those changes.
If an action is taken against a site or server, you should communicate via our support pages.
Restoration of any and all services suspended during an investigation will be considered on a case-by-case basis.
This policy sets out how we will use and protect your personal data. Oraco Solutions takes the privacy of your personal data seriously and is committed to complying with relevant legal requirements relating to the use of your data.
What data we will collect
When you sign up for a service we will collect certain contact and other information in order to provide you with and administer the service.
We may also track the pages on our site which are visited. This is in order to be able to improve the way in which our website operates.
How we will use your data
We will use your data in order to be able to provide you with and administer relevant services, and/or to respond to queries which you raise, as well as for other normal business purposes.
Unless you have opted out of such use, we may also use your contact details to send you information about updates to our services, special offers, and other news. Information may also be disclosed where legally required or in the context of relevant legal proceedings, where it is fair and reasonable to make such disclosure.
We use "cookies" on this site. Cookies are small pieces of computer code which are stored on your computer's hard drive and which are intended to improve your use of this site.
Cookies can be disabled by amending the Internet options in your browser.
We have appropriate security measures in place to ensure the security of your data.
Resellers of Oraco Solutions Terms and Conditions
Oraco Solutions offers Reseller Hosting/Domains options to companies/businesses/individuals for use in conjunction with these terms and conditions. It is also important to note that Oraco Solutions expects that any companies/businesses/individuals applying to become a Reseller have "some" experience in this field; Oraco Solutions will offer support for any technical difficulties that arise within the console; however we will not train people how to use these systems if they have no knowledge of any basic principles regarding Web Hosting or Domains. We will, however, guide them through the use of the console until such a time.
There are many manuals available through the knowledge base sections available within the console, these manuals give clear answers to the many questions a reseller may have. We suggest that these are considered before seeking support.
A Reseller account can be terminated by Oraco Solutions for a number of reasons:
Low purchases - Reseller will be contacted.
Conflict of Interest
Inexperience - Oraco Solutions will guide resellers as much as we possibly can. We advise all Resellers to make good use of the Knowledge Base before contacting us for support.
Oraco Solutions can terminate a Reseller account by giving them 30 days notice; We do not have to justify our reason for termination but may do so by way of email.
Termination decision is final!
Promotion Discounts IT & Development Terms and Conditions
All promotions offered by Oraco Solutions are subjected to limited discounts;
products and services that are already heavily discounted are not covered under
any promotion by Oraco Solutions.
Exclusions may include the following: Domain Names Web Hosting, Website Development, and Hardware.
Oraco holds the right to refuse a discount - if you are unsure if a discount applies please contact us directly or ask for clarity at the time of the service.
A promotional discount offered, will usually mean that our labour rate has been discounted, unless otherwise stated.
Where a percentage discount has been given, the dollar value of that discount can not exceed $250 and is limited to certain products only, please contact email@example.com if you are unsure if a discount applies.
All discounts have to be manually applied, or account credited after your purchase.