Oraco Solutions, 6 Jasmine Place Kings Garden Cambridge New Zealand, 3434
+64 21 467 226

IT Support

We are Determined to Deliver What’s Best for You!

The Complete Solution For Your Business.

IT support solutions for small to medium size businesses based in the Waikato.  Oraco Solutions have over 17 years experience in the IT industry and are based in Cambridge, we offer computer and network solutions that work best for your environment and match your business model, we will always supply you with the right requirements for your business and find solutions that will continue to make your business effective and efficient. Our goal is to match the right products for your organisation and products that are suited to perform at the levels required. It is an important part of our process that we openly discuss and work with you to find the best solution for your business, we will listen and we will advise based on our experience dealing with small to medium business owners, giving you 100% autonomy and clear understanding of your IT environment. Partner with Oraco Solutions, to protect your business and build a better future.

Business Solutions

Our experience will help form the right plan for your business as we have been providing quality services and sales to businesses throughout New Zealand and Australia. Our technicians are experienced in all facets of computer related problems including but not limited to:

  • Spyware
  • Hardware
  • Maintenance and Preventative Maintenance
  • Backup Solutions
  • All versions of Windows
  • Networking, including long distance Wi-fi
  • Onsite and remote support options
  • Application support
  • Domain Names
  • Web Hosting
  • Sales and Service

Back Up Solutions

Every day companies are being destroyed by the time, expense, and difficulty of recreating client, marketing and accounting files after a data disaster. From a little amount a month, your company can be defended with daily backups. Onsite Backup Service offers plans varying from under 1GB to more than 200GBs of storage as per your company’s requirements. When more storage is needed, we use internal backup solutions with offsite management.

Malware

Trojans, Rootkits, Spyware, Ransomware or Redirection – we can help! These programs play to be a piece of popular software but contain extra malicious applications which may not take effect instantly but will lead to many distressing results, such as deleting your files or installing additional malicious software. At Onsite we provide the technical expertise required to deal with any malware without having to reinstall windows and your programs.

Support

Our experienced, professional and expert technicians are available with fast and friendly services at your place of business. We also deliver the online service, allowing us highly encrypted access to your workstations when issues can be resolved remotely. This service and access is launched by you and is strictly limited to a time frame. When you stop the support window, we lose access.

Our experience in the IT industry from sales to service, right through to networking and application support. We provide a no-nonsense approach to your information technology while maintaining a professional service.

Partner with Oraco Solutions today.

Standard Labour Rate: $85.00 per hour

Minimum Labour Rate: $45.00 per hour.

Remote Support Session Rate: $5.00 per session excluding labour.
(Note: regular support customers can pay a one-off $50.00 per annum for unlimited remote support access, contact us directly to have this option)

Travel Charge 73 cents per kilometre

First 5 mins are free.  We will not charge for support that takes less than 5 mins, anything above this will attract our minimum labour rate, travel and remote session fees apply.

Priority call outs and after hours rate: $100.00 per hour and $55.00 minimum charge.

Please use the Request IT Support contact form to organise an on-site visit or a remote session.

If Teamviewer is currently installed on your device, please use the Request IT support form.

Please use the Customer IT Support option if you consider using our service in the future.

For one-off and as required access use our Quick IT Support option.

Authorised ESET ResellerOraco Solutions are a reseller for ESET, we have been supporting and using ESET products for over 15 years.  We highly recommend ESET Internet Security for that much greater protection. Read More

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